Refund & Return Policy
Our policy for customized TapReputation products, damaged or incorrect orders, cancellations, and Pro subscriptions.
Effective date: September 8, 2026
Customized products
TapReputation products may be custom-designed and programmed for your business. Because customized products cannot ordinarily be resold, orders that have entered customization or production are generally not eligible for cancellation or return simply because the customer changes their mind.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or materially different from the approved order, contact TapReputation promptly after delivery with your order information and photos when applicable. We will review the issue and, when appropriate, arrange a replacement, correction, or refund.
Before production
If you need to change or cancel an order, contact us as soon as possible. If customization or production has not begun, we will review whether the order can be changed or canceled. Once production begins, cancellation may no longer be available.
TapReputation Pro subscriptions
You may cancel future TapReputation Pro renewal through the available subscription-management process. Cancellation stops future recurring charges but does not automatically refund subscription periods already purchased or used, except where required by law or specifically approved by TapReputation.