Review Engagement
Google review clicks compared with review-page visits.
Latest Order
Your most recent TapReputation order.
Request a Review
Send review requests directly from TapReputation by text or email, track delivery and clicks, and automatically queue one follow-up when the customer has not engaged.
Create Review Request
Enter the customer details, personalize the message, then send it from your phone or email app.
Customer Preview
This is approximately what your customer will receive.
Review Request Tracking
Track requests sent from TapReputation, customer clicks, follow-ups and delivery problems.
Customer Feedback
Private feedback is visible only to the assigned business account and TapReputation administrators.
Rating Breakdown
See how private feedback is distributed from 1 to 5 stars.
Top Feedback Categories
Understand what customers mention most often.
Feedback Source Performance
See whether NFC, QR, or direct links generate the most private feedback.
Recent Rating Trend
Average private feedback rating by recent month.
Top Card / Coaster
Which physical TapReputation product is generating the most private feedback.
Reputation Insight
A simple summary of what the business should pay attention to.
Restaurant Analytics
See how guests are using your Smart Coasters — including coaster visits and clicks for reviews, menus, specials, reservations, rewards, events and social media.
Guest Action Analytics
Every tracked action from your Smart Coaster page.
Performance by Coaster
See which table, bar or placement gets the most guest activity.
My Smart Coasters
Your active and inactive coaster placements.